See our FAQs on how to pay for your purchase.
After purchasing a vehicle or trailer, when and how do I receive my title?
Unless otherwise noted, IronPlanet will send the title to you within 15 business days after the close of the auction. Your title/titling document will be forwarded via a delivery source that will allow you to track your package (Federal Express or some other service). Title inquiries should be sent to titledepartment@ritchiebros.com.
If I don’t receive my title within 15 business days of the auction, what should I do?
You should locate the tracking number provided on the email you receive when your title is sent. This information can also be found on the “Post-Sale” page. Please query the appropriate delivery service as to the delivery status of your title. If this doesn’t resolve your issues, contact our title department for resolution (titledepartment@ritchiebros.com). Your concern will be followed up by a member of the title team.
Does IronPlanet provide full vehicle registration services?
IronPlanet provides buyers with a transferable title but we do not provide registration services.
Does IronPlanet provide a Manufacturer’s Statement of Origin (MSO) along with my used equipment?
MSO documents are issued by the manufacturer of new equipment to provide a record of ownership prior to vehicle registration. IronPlanet does not provide an MSO for used equipment.
If I buy equipment that has an out-of-state title does IronPlanet guarantee that I can get it registered/titled in my home state?
IronPlanet will furnish a valid title from the vehicle’s state. Because registration/title requirements differ greatly from state to state, you should contact your local motor vehicle agency for any special out-of state registration requirements. When possible, IronPlanet can assist the Buyer in obtaining other documents necessary for registration.
If I plan to drive my purchased vehicle from the Seller’s premises, what documents should I have with me?
State requirements differ, so you should contact your motor vehicle agency for exact requirements in your state. At a minimum you should carry a copy of your paid invoice, insurance card and driver’s license. Please be aware, some states do require that you obtain a temporary permit (tags) issued by your motor vehicle agency to transport vehicles on road prior to official title registration.
If I self-transport a vehicle, trailer or other equipment are my rights to dispute the condition of the equipment any different than if I use a common carrier?
Yes. If a buyer self-transports equipment from a seller premises in any way other than common carrier, equipment acceptance occurs as soon as you remove the equipment from the seller’s premise. If when you arrive for self-transport and the vehicle or equipment is not in the same condition as it appeared in the inspection report, do not remove the equipment prior to calling IronPlanet’s Customer Care.