See our FAQs on how to pay for your purchase.
After purchasing a vehicle or trailer, when and how do I receive my title?
Unless otherwise noted, we will send the title to you within 15 business days after the close of the auction. For government surplus with SF97s, we will send you the ownership document within 30-60 business days of EUC approval. Your ownership document will be forwarded via a delivery source that will allow you to track your package (FedEx or some other service). Title inquiries should be sent to titledepartment@ritchiebros.com.
If I don’t receive my title within 15 business days of the auction, what should I do?
If you purchased government surplus with an SF97, we will send you the ownership document within 30-60 business days from EUC approval. Otherwise, you should locate the tracking number provided on the email you receive when your title is sent. This information can also be found on the “Post-Sale” page. Please query the appropriate delivery service as to the delivery status of your title. If this doesn’t resolve your issues, contact our title department for resolution (titledepartment@ritchiebros.com). Your concern will be followed up by a member of the title team.
Does GovPlanet provide full vehicle registration services?
GovPlanet provides buyers with a transferable title but we do not provide registration services.
Does GovPlanet provide a Manufacturer’s Statement of Origin (MSO) along with my Used Equipment?
MSO documents are issued by the manufacturer of New Equipment to provide a record of ownership prior to vehicle registration. GovPlanet does not provide an MSO for Used Equipment.
If I buy equipment that has an out-of-state title does GovPlanet guarantee that I can get it registered/titled in my home state?
GovPlanet will furnish a valid title from the vehicle’s state. Because registration/title requirements differ greatly from state to state, you should contact your local motor vehicle agency for any special out-of state registration requirements. When possible, GovPlanet can assist the Buyer in obtaining other documents necessary for registration.
If I plan to drive my purchased vehicle from the Seller’s premises, what documents should I have with me?
State requirements differ, so you should contact your motor vehicle agency for exact requirements in your state. At a minimum you should carry a copy of your paid invoice, insurance card and driver’s license. Please be aware, some states do require that you obtain a temporary permit (tags) issued by your motor vehicle agency to transport vehicles on road prior to official title registration.
If I self-transport a vehicle, trailer or other equipment are my rights to dispute the condition of the equipment any different than if I use a common carrier?
Yes. If a buyer self-transports equipment from a seller premises in any way other than common carrier, equipment acceptance occurs as soon as you remove the equipment from the seller’s premise. If when you arrive for self-transport and the vehicle or equipment is not in the same condition as it appeared in the inspection report, do not remove the equipment prior to calling GovPlanet’s Customer Care.